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CIA ADSL
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There were 9 questions found in this category:
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 Can I transfer my current ADSL connection to you?
Yes, we are subscribed to the Churn/Fast transfer system, which allows certain providers to swap customers quickly and easily. You will not have to wait the usual 5 days to have a new connection, we can take over your ADSL line within the hour!
Please apply for a new account and specify that you ...
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Can I use any ADSL modem with your service?
Yes, you can use any ADSL modem that will work by Australian standards.Note that we use and prefer Netcomm modems. We do not support the configuration of any other type of modem.
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Do I still need to pay for phone rental?
Yes, ADSL is available only on an existing phoneline which you still pay through your telecommunications provider as per normal.
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How do I setup my mail account?
Go to https://ctl.cia.com.au/ and login using your username and password.Once you are in the Control Panel, click on the Folder labelled Email in the left-hand column.
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How do I upgrade my account?
You are free to change to a different plan of the same connection speed. If you are changing to a plan with a different speed however, there is a service fee of $48 plus GST. Simply email accounts@cia.com.au with your details.
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How long does it take for ADSL to be connected?
The standard answer to this question is 5 working days from the date that you apply.It can range from 3-4 days to 10 days, depending on a number of factors. It may also be put into a HELD status, meaning that you could wait up to 6 weeks for your connection. This does not happen often. ...
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I am moving, what happens to my ADSL connection?
When you move into new premises, you will need to have ADSL provisioned on your new line.This will need to be done regardless of whether you are taking your old number with you, or if you take on a new number.A new connection charge of $149 will be charged when this happens To do this you ...
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My ADSL has stopped working. What can I try?
The first thing to try is a reset of your modem:If your modem is a USB type, try re-booting your computer.If your modem is a router, switch it off and then on again.After resetting your modem, check to see if the SYNC light on your modem becomes solid. On some modems this is labe...
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Will someone come to my house to setup the ADSL connection?
All ADSL plans are self install plans, no one will need to come to your house to do any work.The line will be provisioned at the exchange and you will not be contacted. You will receive a modem that you can easily install yourself, and if you cannot work it out feel free to call support on 1300...
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