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I can't connect to the FTP server
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If you are having troubles connecting to the FTP server:

  • Firstly confirm that you are connected to the internet by checking the status of your internet connection. (Can you browse the web?)
  • Disable PASV mode in your FTP client.
  • Ensure that your FTP client has the correct ftp details. The hostname will be ftp.YOURDOMAIN.COM.AU The username and password will be the same as your cPanel.
  • If possible disable any firewall that may be running while you attempt to connect.
  • If you are trying to connect from a pc on an internal network, try connecting from your gateway pc.

If you still can't connect, and you are running Windows, you can try the basic ftp client supplied with Windows:

  • Go to Start -> Run
  • If you are running Win98/ME please type command
  • If you are running Win2000/XP please type cmd
  • Type: ftp

You should see something like the following:

Connected to
220---------- Welcome to Pure-FTPd [TLS] ----------
220-You are user number 1 of 50 allowed.
220-Local time is now 11:55. Server port: 21.
220-This is a private system - No anonymous login
220-IPv6 connections are also welcome on this server.
220 You will be disconnected after 15 minutes of inactivity.
User (

If you do see this it means our FTP server is online. If our ftp server is still not responding, try again in 15 minutes. If you are still having connection problems after this time, contact us for help on 1300 555 900.


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