If your site is on our linux server (applies for standard hosting plans), the server you need to connect to is ftp.cia.com.au (or ftp.host1.com.au or ftp.yourdomain.com.au).
If your site is on our windows server (specifically windows hosting plans), then you will need to connect to either gamera.host1.com.au, or ftp.yourdomain.com.au. There are some more details for uploading to our windows server here
You will also need to disable PASV or PASSIVE mode.
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